Recurring exceptions reveal the constraints a standard operating model no longer represents, pushing routine work into manual overrides, private knowledge, and workarounds.
What the U.S. constitutional system can teach us about coordination: why distributed authority, dependencies, and constraints can create necessary friction rather than dysfunction.
AI adoption is changing who leads the conversation inside some organizations. In [What senior leaders want to know about AI](https://mitsloan.mit.edu/ideas-made-to-matter/what-senior-leaders-want-to-know-about-ai), MIT Sloan School of Management
An organization decides to solve a business problem. A new product, process, or operating approach begins to take shape around that decision. Before implementation starts, though, another choice has already been made: the organization has defined